[ FAQ / QUERY INDEX ]

Answers, structured like a terminal log

Signals, VIP access, bots, billing, and risk — searchable and grouped. No return promises.

CATEGORIES 5 ENTRIES 20 INDEX: ONLINE
[ SEARCH ]

[ 01 / GENERAL ]

About ZyrodeX

[ Q01 ] What is ZyrodeX?
ZyrodeX is a quantitative fintech platform that delivers algorithmic trading signals, automated trading robots, and AI-driven market media across Futures, Forex, Crypto, Indices, and Gold. We build infrastructure and analytics — we do not promise returns.
[ Q02 ] Is ZyrodeX financial advice?
No. Nothing on this site or in our channels is personalized financial advice. Trading leveraged instruments involves substantial risk of loss. Any decision to trade remains entirely yours.
[ Q03 ] Which markets do you cover?
Five market categories: Futures, Forex, Crypto, Indices, and Gold. Live examples appear on the Signals page via TradingView widgets.
[ Q04 ] Where can I follow market news?
Our public Market News Telegram channel covers major market-moving events with impact context and takeaways. It is separate from the VIP signals bot. Open it at t.me/ZyrodeXGlobal.
[ 02 / SIGNALS ]

Signals & VIP Access

[ Q05 ] How do I unlock VIP signal access?
Open a live trading account with our partner broker (XChief) through the ZyrodeX referral link, deposit funds, then start the VIP Telegram bot at t.me/ZyrodeX_bot. Once broker API verification is available, the bot will confirm your verified live referral account and approve private VIP access. Until then, the bot is the official entry point.
[ Q06 ] What is the difference between VIP Telegram and MT5?
Both carry the same signal engine output. VIP Telegram is the manual path — you receive structured calls (entry, SL, TP, risk context) in a private channel. The MT5 subscription delivers signals natively inside MetaTrader 5. Telegram VIP access is included once your live referral account is verified; MT5 delivery is a paid add-on.
[ Q07 ] What are the MT5 subscription prices?
Monthly $10, 3-Month $27 (~10% off), Annual $96 (~20% off). Pricing is stated on the Signals page before any checkout step. Cancel anytime — access runs to the end of the paid period.
[ Q08 ] Is there a minimum deposit for VIP access?
Funding requirements are set by the broker, not by ZyrodeX. Deposit size does not change signal quality, cadence, or tier of service.
[ Q09 ] Do you publish win rates or expected returns?
No. Past performance is not indicative of future results. We publish operational metrics (latency, coverage, uptime) — never return promises.
[ Q10 ] Why does access run through a partner broker?
ZyrodeX operates as an introducing broker. VIP channel access is granted when you open and fund an account through our referral link. We may receive compensation from the broker for referred accounts — that relationship is disclosed on the Signals page.
[ 03 / ROBOTS ]

Trading Bots

[ Q11 ] What robots does ZyrodeX offer?
Three units with different risk profiles: ZYRO_GUARD (conservative), ZYRO_FLOW (balanced), and ZYRO_APEX (aggressive). Details and specs are on the Robots page.
[ Q12 ] Are automated bots risk-free?
No. Automated systems can fail, disconnect, or execute at unexpected prices in fast markets. Risk controls reduce — never eliminate — risk. Only trade with capital you can afford to lose.
[ Q13 ] How do I request deployment?
Open a Support ticket with your broker, account type, and risk preference. The team matches you to a robot and walks you through installation.
[ 04 / BILLING ]

Account & Billing

[ Q14 ] What payment methods do you accept?
Crypto payments — Bitcoin, Ethereum, and USDT — are accepted today. Card payments (Visa, Mastercard, PayPal) are coming soon.
[ Q15 ] How do I cancel an MT5 subscription?
Open a Support ticket or use the Support tab in My Account. Cancellations stop future billing; access continues until the end of the paid period.
[ Q16 ] What is your refund policy?
Because signal delivery and digital access begin when a subscription is activated, refunds are evaluated case-by-case. Contact Support with your account email and plan details. Affiliate/broker account funding is governed by the broker's own terms, not ZyrodeX refunds.
[ Q17 ] Where do I see my subscription status?
Log in and open My Account → Subscriptions. Active plan, status, and expiry (when available) are shown there — not on the public marketing pages.
[ 05 / SECURITY ]

Security & Risk

[ Q18 ] How is my account secured?
Passwords are hashed server-side. Sessions use secure cookie flags where HTTPS is available. Never share your ZyrodeX password, broker credentials, or bot verification codes with anyone claiming to be support outside our official channels.
[ Q19 ] Will ZyrodeX ask for my broker password?
No. Verification uses your account number / referral relationship and (when live) broker API confirmation via the VIP bot. Official support never asks for your broker login password.
[ Q20 ] What risks should I understand before trading?
Leveraged trading can result in rapid and substantial losses. Automated tools and signals do not remove market risk, slippage, or execution failure. Review our Terms of Service and only trade capital you can afford to lose.
[ STILL HAVE QUESTIONS ]

Open a support ticket

Use the guided ticket wizard — category, subcategory, then detail — so the desk gets structured context on the first transmission.